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The primary indicator used to assess VoIP performance is voice quality. Is your phone’s call quality still as excellent as it was before your IT personnel digitised it? And, now that you’re talking to consumers or clients, is it still as good? How can you improve the quality of my calls?


VoIP headset prices range from $1 for earpieces to $400 for premium headsets. You wouldn’t expect your favourite recording artist to mix an album with a pair of cheap headphones, so why would you manage your business conversations in the same way? There are several aspects to consider while selecting a headset. For starters, if call quality is your top priority, invest in noise-cancelling headphones that provide sound to both ears. In general, corded and USB headsets provide more consistent sound quality than wireless or Bluetooth headsets.

Is Your Router Linked With VoIP?

Don’t just throw new VoIP traffic at your ordinary home or small business network. Check if your wireless router may expressly prioritise VoIP traffic above other forms of data. For households and small businesses, such routers may cost as little as $200 or as much as $3,000 for more heavy-duty applications. If you’re not sure how to tell, your IT staff can assist you as long as you have access to your router’s management panels. If that isn’t an option, contact your router’s help desk. Routers prioritise traffic in many ways, particularly home routers. These were most likely designed to favour gaming or streaming traffic, but you should be able to use them to prioritise voice traffic as well.

Reduce Your Bandwidth

This is mostly for all of the new home network consumers who have overwhelmed VoIP service providers in recent months. Whether you use a residential VoIP account or just extend your company provider’s service to workers’ homes, these networks can still be problematic. This is due to the fact that most home networks are built around a single router that handles all network traffic. As a result, bandwidth consumption becomes a far more essential factor than it is on bigger commercial networks.


Phones with higher frequencies are more likely to cause interference. The usual VoIP phone operates at 2.4GHz. However, 5.8GHz phones are available, as well as a number of 5GHz devices, including VoIP equipment. In general, the 2.4GHz frequency provides more range, but data speed is slower. It may also be utilised by ordinary household appliances like microwaves and certain audio-visual devices such as televisions. The 5GHz frequency has limited coverage, but data flows quicker where it does. There will be fewer home gadgets competing for 5GHz, however, several smart home devices have begun to use this frequency. If you’re having interference, determine which frequency your phone is using. If you have a 5.8GHz phone, switch to a 2.4GHz phone (many phones let you choose). Furthermore, most household and small business routers, as well as most wireless range extenders, allow you to select whether to operate in the 2.4GHz or 5GHz spectrums. Most can even run both at the same time, letting you pick which devices (and hence which traffic) will operate in which spectrum.

Cloud Edge is a major provider of VoIP communication solutions to businesses in Wellington, contact us today for all your telecommunication questions!