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Issues with In-House VoIP Systems:

It’s impossible to avoid the fact that setting up your own VoIP system is costly. An IP PBX, gateway cards, software licences, and IP phones must all be purchased. Depending on your business needs and the state of your network, you may require more hardware. It’s true that you’ll pay less per call during the system’s lifetime. However, a corporation must be prepared to spend a significant amount of money to set up the system. While larger companies can afford to invest in a new system, few businesses want to. Why spend money on a phone system that is necessary but not the main emphasis when you might spend it on anything else? Setting up an in-house VoIP system also necessitates the inclusion of SIP technology expertise on your IT staff. You may need to employ such professionals if you don’t currently have them. All of these costs add up quickly. What happens if your system grows so large that your team can no longer keep up? You need to hire additional people.

Adding extra customers to a hosted VoIP service usually means paying more. Because plan pricing is usually depending on the number of users, this is the case. Other than the expense of IP phones, adding new users to an in-house VoIP system is basically free. However, this only works till your existing hardware reach its limit. After that, what happens? Depending on criteria such as the number of users, call traffic, and the demand for additional capabilities, expanding or upgrading your VoIP system can become a big undertaking. It’s possible that your current team won’t be able to handle the expansion. Many organisations discover that they need to hire outside experts to complete the job.

Signs You Should Move to the Cloud

It’s easy to become accustomed to your communications system – until you discover you require more from it. Take, for example, mobility. Most employees used to work from their offices just a few years ago. More than half of today’s employees are likely to be on the go and working remotely at least part of the time. If your present phone system can’t handle the influx of employees, it’s clear you need to upgrade.

Employees can work and collaborate from anywhere with a cloud phone solution, which provides the latest in mobility. However, mobility is only one of the issues that cloud phone technology addresses. Your communications system is most likely flashing yellow and red in other locations as well. Some of these indicators are more difficult to spot than others. If any of the following signs apply to you, now is the time to make the changeover.

  • You’re quite busy managing several licences.
  • It’s becoming increasingly difficult to match client expectations.
  • Your business is rapidly expanding.
  • High traffic is reducing the quality of your communications.

How can Cloud Edge help move your VoIP to the cloud?

Taking a proactive approach can help you improve your technologies before they cause disruptions in customer service. Assume your phone system is already causing a number of customer service issues. In that case, the change may need to be implemented as soon as possible. So, whether or not your company intends to move your VoIP to the cloud, it’s a good idea to consider your voice system options and look for the indicators you need to make the best decision. The cloud works well for both small and large businesses. There is still room in the middle for some firms to keep on-premises solutions.

If you’d like to discuss whether the cloud can help your business, contact Cloud Edge today.