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Why a Voicemail Greeting Is Important

Voicemails are straightforward and easy to use, and they should make a good impression on callers. Even if you are unable to take a customer’s call, the voicemail greeting you leave them with can leave a great impression. A professional voicemail greeting can help boost your company’s credibility and demonstrate your expertise, which is often the first step in developing a business relationship.

As a result, knowing what to include in your business voicemail greeting is critical for keeping callers on the line and encouraging them to leave a message after the beep. With the COVID-19 pandemic causing an increase in remote work, having a professional voicemail greeting is more important than ever.

What Should Be Included:

Although it may appear simple, there are several factors to consider when creating a voicemail greeting. When creating a corporate voicemail greeting, there are multiple considerations to keep in mind.

One of the most crucial phrases to avoid is “your call is very important to us…” This phrase is overused and can turn off potential customers. Clients will question your sincerity and concern for their call if they believe you haven’t put any effort into your business voicemail greeting. You should, however, validate the caller and apologise for being unable to take their call, instead of inviting the customer to leave a message.

Make a list of any additional options available to your customer. For example, does your website contain any information that could assist them with their call or query? Is there any other information they can use in the event of an emergency? Also, make sure your voicemail greeting is valuable. Keep it short and sweet, and don’t linger too long. The best voicemail greetings are brief and to the point. A good voicemail greeting lasts about 30 seconds.

How Cloud Edge can Support your Business Phone Systems?

Cloud Edge provides business Internet, 0800 numbers and phone solutions that are tailored to your specific needs. Our team offers NZ-based support, competitive pricing, and is always happy to speak with you about the best communications package we can provide. Because our provided softphone application is available for smartphones as well as Windows and Apple computers, your team will be able to easily integrate new communications across their devices.

View our packages online to discover more about our comprehensive selection of business phone solutions or contact Cloud Edge today to speak with a member of our team about how we can assist improve communications for your company.