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The transmission of voice and multimedia content via an internet connection is known as VoIP (voice over Internet Protocol). Users can make voice calls using VoIP via their computers, smartphones, other mobile devices, or special VoIP phones. VoIP is a technology that is beneficial to both individuals and businesses since it often contains additional capabilities not seen on traditional phone systems. Call recording, personalised caller ID, and voicemail to e-mail are examples of these services. It is also beneficial to businesses as a means of unifying communications. ‍

5 Signs That Your VoIP System Is Being Hacked

Searches on the internet are steered to unwelcome websites:

When you perform an Internet search and are redirected to other websites, this could indicate that your VoIP system is under attack. Another sign that your system has been hacked is the addition or installation of extensions and toolbars in your browser without your permission. To protect yourself and your VoIP system from such hackers, make sure your system is turned off and logged out of the admin portal when not in use. ‍

Inconsistencies in the call history:

Examining your VoIP phone’s call history can help you determine if your system is under attack or has been hacked. Make a note of anything out of the ordinary (for example, calls from unknown numbers) in the call history. Check to see if the phone numbers on your bills are known numbers or if the calls are coming from a location, you are familiar with. The great thing about VoIP is that you can geo-limit the calls so that any fraud is easy to detect. However, if you are unable to find any irregularities in the call history and are still unsure whether your system is under attack, you will need to look for other indicators to determine whether your VoIP system is under attack.

Fake antivirus alerts have started to appear:

Almost every employee nowadays is aware of how to recognise malware, spyware, and other viruses. It’s certainly malware if customers start seeing pop-ups advertising bogus antivirus software, system scans, or other so-called ‘alerts.’ It’s important to remember that just because your network has been hacked doesn’t indicate your VoIP phone system has been hacked as well. In fact, including a part of the VoIP phone system in your security awareness training is an excellent idea. Every user should be aware of the warning indications of a hacked phone system. They should know what to do in the event of an incident like this. The paper, like other systems, tells users who to call and how to handle tampered devices.

Microphones and cameras are turned on by default:

A VoIP system’s outstanding advantage is that it allows organisations to effortlessly make voice and video calls using microphones and webcams. While this VoIP function is beneficial to organisations (particularly during online meetings or conferences), using microphones and webcams allows hackers to get access to your system. Hackers typically utilise microphones and cameras to spy on a company in order to obtain private and secret corporate data (including client information) for financial benefit. As a result, if you realise that your microphones and webcams have been turned on without your permission, contact your service provider or system administrator immediately, as this indicates that your system has been hacked.

An unexpected increase in bills:

Your bills should not change if you haven’t added any new lines or phone numbers, especially if you’re using 0800 numbers. If your system has been hacked, though, you will almost certainly see an increase in your bills. Most hackers are motivated primarily by monetary gain. They begin making unlawful calls to premium-rate numbers after breaking into a vulnerable VoIP phone system. These calls will appear to be coming from a valid IP address associated with your business.

Contact Cloud Edge

When it comes to corporate communication, employing a VoIP phone system has a number of advantages. However, VoIP, like other communication methods, is vulnerable to attacks. To avoid VoIP hacking and keep your corporate communication system safe from hackers, you must take precautionary actions. You can keep your VoIP phone from being hacked by following proper security standards and communicating with your service provider about what security software should be placed in the system. Get in touch with us today for more help!